Recently I received an iPod Touch case and really liked it. It was a leather portfolio case; to be precise, it was Griffin's Elan Convertible. It was creative, well-fit, and came with a screen protector and a nice cloth. However, after about a week of using it, my iPod would regularly crash or close out of whatever I was doing and return to the main menu. Although there is no way to prove this, I think it may be caused by the fact that the case has magnets in it. You may be thinking, "You immature narcissist, magnets don't do anything to solid-state drives, such as the one the iPod Touch sports." However, there are more components to an iPod touch than flash memory. Its possible that one of these components were affected by the case's mgnets. Secondly, I'm not the only person who's experienced these problems; just look at the MacRumor's forum dedicated solely to the topic. There have been many counts of similar errors, and several were from the exact same case as mine.
So, I wrote an email to Griffin's customer support, telling them my problem and pointing them to the forum. They responded (in a remarkably short time... well done Griffin) that I was not the first person to bring them this issue. They said that since they could not replicate the issue at their facilities, they assume that it is an issue with specific iPod Touches. Other responses say that some cases may have had stronger magnets than others.
My response from Griffin is as follows:
We have also heard the reports of this happening, but have never been able to reproduce the issue with any of the cases customers have sent us. The conclusion seems to be that problem will only occur with specific iPod Touch's. Because this happens with your iPod Touch, a replacement Elan Convertible would probably encounter the same issue. Your case does have a one year warranty, however, and if you would like, we would be more than happy to exchange your case for any iPod Touch case we make.
My iPod has crashed less after taking it out of the case, but it still crashes from time to time. I think I'm going to see if I can get in contact with someone from Apple to see what they say about this... And if worse comes to worst, I may be in for a new iPod Touch (thank God its still under warranty).
